ChainBuilder® ESB Professional Subscriptions
Contact Us about adding a Professional Subscription to your ChainBuilder ESB open source License.
ChainBuilder ESB Professional Subscription provides SOA and integration developers with everything needed to successfully develop and deploy JBI-compliant ESB solutions with ChainBuilder ESB on one production server.
| ChainBuilder ESB Professional Subscriptions |
Basic | Advanced | Premium |
| Support - Problem Resolution: | |||
| Number of Incidents (bug related only) | unlimited | unlimited | unlimited |
| Designated Contacts to Support | 1 | 2 | 4 |
| Phone Access | N/A | X | X |
| E-Mail Access | X | X | X |
| Hours of Support Coverage | 8:30-5:30 EST | 8:30-5:30 EST | 7X24X365 |
| Severity I (critical) Initial Response | 16 hours | 2 hours | 2 hours |
| Severity II (Serious) Initial Response | 3 business days | 2 business days | 16 hours |
| Severity III (Moderate) Initial Response | 4 business days | 2 business days | 16 hours |
| Severity IV (Minor) | 5 business days | 3 business days | 1 business day |
| Status Update for Severity I to III | N/A | N/A | X |
| Designated Bostech Support Contact | N/A | N/A | X |
| Newsletters | X | X | X |
| Online Documentation | X | X | X |
| Written Use Cases for guidance & examples | X | X | X |
| License Improvements: | |||
| Maintenance, Upgrades | X | X | X |
| Indemnification | X | X | X |
| Warranty | X | X | X |
| Professional Services: | |||
Training... |
|||
| 4-hour Remote Introductory Training | X | X | X |
| Remote Trouble Shooting (hours/year) | 12 hours/year | 18 hours/year | 24 hours/year |
| Code Review | Project-based | Project-based | 8 hours/year |
| Design & architecture assistance | Project-based | Project-based | 8 hours/year |
Performance Tuning |
Project-based |
Project-based |
8 hours/year |
Product Management... |
|||
| Access to development plan | N/A | N/A | X |
| Access to product engineering team | N/A | N/A | X |
| On site visit | N/A | N/A | 1/year |
Annual professional subscriptions for one production server start at $7,995.
Contact info@bostechcorp.com or complete our Contact Us Form to discuss activating a Professional Subscription for your organization.
You can now access a print-ready version of the ChainBuilder ESB Professional Subscriptions chart shown on this page...
The information provided in the table above is for general reference and is subject to change without notice. Actual terms and conditions of agreed services are in the client's signed Professional Subscription Agreement.
